consultancy
Diego’s experience translates in to consultancy work in the realms of his expertise - time spent with brands and establishments such as British Airways, The Four Seasons (Le Caprice) in Hong Kong, The Mandarin Oriental (The Normandie) in Bangkok, The Arts Club in London and MW Eat in London.
PEOPLE DEVELOPMENT
In an ever-changing and increasingly competitive business environment it is essential that you are able to trust your team whilst gaining their trust in order to deliver an exceptional customer experience. It is imperative that your team are confident, have the right attitude and are positive towards their work in order to achieve this. With over 40 years’ experience in people development within the hospitality industry, Diego can help benefit your staff and your business by delivering bespoke in-house development programmes. Programmes can be developed based on the needs of the organisation and to help enhance the skills, knowledge and capabilities of staff.
At Diego Masciaga Limited we can help you develop a highly skilled, confident and motivated team that will enhance customer retention, staff longevity and consistency and a profitable business.
COMMERCIAL DUE DILIGENCE
More than ever before business owners need to ensure they are embarking on wise investments as well as mitigating potential future risks.
At Diego Masciaga Limited we can provide commercial due diligence services to help you make informed decisions for the future of your business.
Diego's experience in delivering speeches on customer service excellence, leadership and teamwork range from the world of luxury goods, to international conference, trade events and educational lectures. These include Chanel, Leaders in Sport at the Emirates Stadium, Hotel Olympia, The Gold Service Scholarship, the Royal Academy of Culinary Arts, Nottingham Trent University, the Royal Borough Business Forum, B4 dinner event at Blenheim Palace and the Italian catering schools of Stresa and Alma.